Need help

Do you need help?

If you’re homeless or at risk of homelessness, you don’t have to work it out alone. Here’s where to get help.

If your life is in danger call 000 24/7 support lines

24/7 support

Need to talk to someone now?

If you are in distress or need of immediate assistance, please call the following 24/7 assistance lines:

Lifeline

Crisis counselling

13 11 14

DV Connect

Domestic violence crisis support

1800 811 811

1800RESPECT

Relationship, domestic and family violence counselling

1800 737 732

13YARN

First Nations crisis support line

13 92 76

Homeless Hotline

Homelessness crisis line

1800 474 753

Ask Izzy

Find food, shelter, health and other support services near you.

Visit askizzy.org.au

If you or someone you know is in immediate danger, call 000.

Call 000

Talk to NWYAS

Send us a message

Call us if you wish to speak to someone from our office between 9am and 5pm, Monday to Friday. You can also send us a message using the form below.

Get in touch

Prefer to talk to someone? Reach our team directly during office hours.

Office hours

Monday – Friday, 9:00am – 5:00pm

Phone

(07) 3855 5233

info@nwyas.org.au

Office location

3/47 Blackwood Street, Mitchelton QLD 4053

Postal address

PO Box 6307, Mitchelton QLD 4053

If your life is in danger call 000

Helpful resources

Other services that can help

Free services and organisations you can contact for tenancy, health, legal and other support.

QSTARS

Free tenancy advice and referral for Queensland renters, including help with QCAT hearings.

1300 744 263

Visit website

Residential Tenancies Authority (RTA)

Tenancy information, bond management and dispute resolution in Queensland.

1300 366 311

Visit website

Kids Helpline

Support for young people up to 25, any time of the day, every day of the year.

1800 551 800

Visit website

DVConnect Mensline

Free, confidential counselling, referral and support for Queensland men, 9am to midnight, 7 days.

Visit website

13 HEALTH

Health advice from a registered nurse, 24 hours a day, 7 days a week.

13 43 25 84

Visit website

Clarence Street

Free, confidential alcohol and other drug support for young people (Mater Young Adult Health Centre).

(07) 3163 8400

Visit website

ATSILS

Culturally competent legal services for Aboriginal and Torres Strait Islander people across Queensland. 24/7.

1800 012 255

Visit website

Legal Aid Queensland

Help with domestic violence, child protection, separation, criminal charges, debt and discrimination.

1300 651 188

Visit website

Translating and Interpreting Service (TIS)

Interpreting for people who do not speak English, and the services they talk to.

Visit website

Looking for housing support?

Find out about our Housing Support and Homeless Outreach programs for young people aged 16–25.

Our programs Contact us

NWYAS will be closed from Monday, 22nd December 2025 and reopening on Monday, 5th January 2026.

If you need support while we are away, please contact the following services:

Emergency Services 000
Lifeline 13 11 14
1800RESPECT 1800 737 732
WomensLine 1800 811 811
MensLine 1300 789 978
Kids Helpline 1800 551 800
Homeless Hotline 1800 474 753