Feedback & complaints

Formal complaints

If you would like to make a formal complaint about our service or appeal a decision, here’s how.

How to submit Download complaint form

Before you start

What is a formal complaint?

✓ Required in writing

✓ Addressed to the Manager or Management Committee of NWYAS

✓ A time limit applies to the response from NWYAS

✓ Investigation process — all parties involved are spoken to

✓ Requires a formal response from NWYAS

What does it need to include?

✓ What you are not happy about

✓ What you want to see happen

✓ How we can contact you

*Please note: if we don’t get your contact details, we cannot provide our formal response and feedback to your complaint.

Not sure a formal complaint is what you’re after?

Share an idea, suggestion or comment with us instead.

General feedback

Get in touch

Prefer to talk to someone? Reach our team directly during office hours.

Office hours

Monday – Friday, 9:00am – 5:00pm

Phone

(07) 3855 5233

info@nwyas.org.au

Office location

3/47 Blackwood Street, Mitchelton QLD 4053

Postal address

PO Box 6307, Mitchelton QLD 4053

If your life is in danger call 000

Submit a formal complaint

Three ways to submit

If you would like to submit a formal complaint about our service or appeal a decision, there are three ways to do this.

Put it in writing

Post your complaint to:

Addressed to

CONFIDENTIAL — Manager or Management Committee

Post

PO Box 6307, Mitchelton QLD 4053

Send it by email

Email your complaint to us:

Send to

info@nwyas.org.au

Address it to

Manager or Management Committee

Subject line

Complaint/Appeal

Email us

Fill out a form

Download our complaint and appeal form, then email it to info@nwyas.org.au (subject line “Complaint/Appeal”) or post it marked CONFIDENTIAL to the Manager or Management Committee, PO Box 6307, Mitchelton QLD 4053.

Download form (PDF)

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Ideas, suggestions and comments on our services are always welcome.

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