PRIVACY POLICY

North West Youth Accommodation Service – Privacy Notice 2025

North West Youth Accommodation Service (NWYAS) is committed to protecting the privacy of individuals accessing our services. We collect, store, use, and disclose personal information in
accordance with the Information Privacy Act 2009 (Qld).

Collection of Personal Information
We collect personal information which is necessary for us to provide accommodation, support services, and meet our legal obligations. This may include your name, contact details, health information, and other relevant details to assess and provide appropriate services.

Use of Personal Information

We use your personal information to:

• Assess your eligibility for accommodation and support services.
• Provide tailored services and support.
• Fulfil our legal, regulatory, and funding requirements.
• Improve our services based on feedback and usage data.

Disclosure of Personal Information

We may share your personal information with:

• Relevant government agencies for compliance with legal obligations and quality
  assurance purposes.
•  Service providers and support agencies assisting with your care (with your consent).
• Medical or emergency personnel in urgent situations aƯecting your health and safety.

Your personal information will not be disclosed to third parties without your consent unless we are legally required to do so. Access and Correction of Personal Information You have the right to request access to the personal information we hold about you and to seek corrections if the information is inaccurate, out of date, or incomplete.

Security of Personal Information

North West Youth Accommodation Service – Privacy Notice 2025

Updated: January 2025

We take every step to ensure that your personal information is protected from misuse, loss, and unauthorized access. Personal information is stored securely in physical or electronic formats.
Policies and Procedures NWYAS has a range of policies which cover obtaining and securing your personal information.
Please ask a NWYAS worker if you would like to access these policies and/or would like them explained more fully.

Contact Us
If you have any questions about this Privacy Notice or wish to access or correct your personal information, please contact:
info@nwyas.org.au or the office on 07 3855 5233